GENERAL TERMS AND CONDITIONS
- Placing an order
- Product information
- Secure payment
- Right of withdrawal.
- Safeguard clause
- Dispute resolution
The general contracting conditions described below (hereinafter “General Conditions”), exclusively regulate the contractual relations between any user of the website https://www.bodegascelaya.com/ and the seller, BODEGAS CELAYA S.A. (hereinafter Bodegas Celaya) with CIF A02106474 and registered office at Polígono Industrial El Salvador, Av. I – P57, CP 02630 La Roda (Albacete, Spain), with telephone number 967440101 and email email@example.com.
The purchase procedure is carried out completely electronically through the website https://www.bodegascelaya.com/ having the same validity as a face-to-face purchase.
The following general sales conditions are the only ones applicable and replace any other condition or previous agreement, unless the parties expressly agree in writing to another type of agreement and this cancels or modifies the present general contracting conditions.
The language used throughout the contracting procedure shall be Spanish and shall be the language governing the relations between the parties; the provision of information in any other language shall be considered conditional on the former, and in the event of any discrepancy, the Spanish version shall prevail over any other translation or adaptation.
The contracting of the Services through the Website necessarily implies the acceptance by the customer of these General Conditions. Thus, by purchasing, the user accepts these conditions without any reservations whatsoever.
- Placing an order.
Orders will be placed through the website https://www.bodegascelaya.com/.
The user must register as a customer, view the item he/she wants and add it to the shopping basket. At the end of the purchase process the user will access the payment gateway and once the payment is completed, he/she will receive an email informing him/her of the purchase and relevant information about it.
Once the order has been placed, the user will receive it at the address indicated within 10 to 15 working days, depending on the destination and the shipping method selected.
- Product information.
To make it easier for you to order, we pay great attention to the information on the characteristics of our services through descriptions, photographs and videos illustrating our products.
- Non-execution of this contract.
In this regard, the following articles of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, shall be applicable:
In the event of non-execution of the contract by the trader due to unavailability of the contracted good or service, the consumer and user shall be informed of this unavailability and shall be able to recover any sums paid by him/her without undue delay.
In the event of unjustified delay on the part of the trader in reimbursing the sums paid, the consumer and user may claim double the amount due, without prejudice to his right to be compensated for damages in excess of that amount.
If the contracted good or service is not available, and the consumer and user has been expressly informed of this possibility, the trader may supply a similar good or service of the same or higher quality without any increase in price.
In this case, the consumer and user may exercise his or her right of withdrawal and termination on the same terms as if the goods or service had been initially requested.
Subscription prices are shown in euros (including VAT).
Shipping costs are included.
We reserve the right to modify our prices at any time. However, we undertake to apply the rates in force on the website at the time the order is placed.
- Secure payment.
Payment can be made by credit or debit card and will be charged at the time of order confirmation, provided that you have obtained prior authorisation from your bank or cashier. If the payment has not been authorised, the order cannot be taken into account. BODEGAS CELAYA assures the customer that the security of their information will always be guaranteed.
- Right of withdrawal.
You have fourteen (14) calendar days from delivery to the address indicated by the customer (pursuant to the provisions of Articles 68 and following of Royal Decree 1/2007 -as amended by Law 3/2014-) to inform us that you wish to exercise this right.
The exercise of this right will be carried out without penalty and without the need to indicate the reasons, although the customer must bear the direct cost of returning the order to BODEGAS CELAYA S.A..
To formalise the right of withdrawal, the customer must contact BODEGAS CELAYA S.A., at the e-mail address firstname.lastname@example.org, by sending a reliable communication. Once this communication has been received, BODEGAS CELAYA S.A. will indicate how to send the order to its facilities, which must be unused and with all the labels and packaging that came with it. The cost of the return shall be borne by the customer and must be made within fourteen (14) calendar days following the date on which the customer has informed BODEGAS CELAYA S.A. of its decision to exercise the right of withdrawal.
The refund of amounts paid shall be carried out as soon as possible and, in any case, within fourteen (14) calendar days from the date on which the customer has informed of his or her decision to withdraw by means of a reimbursement to the credit or debit card used to make the purchase.
- Safeguard clause.
All clauses or terms of this contract must be interpreted independently and autonomously, and the rest of the stipulations shall not be affected in the event that one of them has been declared VOID by a final court ruling. The contracting parties agree to replace the clause or clauses affected by another or others that preserve the effects pursued by the parties.
- Dispute Resolution.
BODEGAS CELAYA S.A. is not responsible for the non-execution of the present conditions in case of force majeure, as defined by the Spanish courts and in case of the customer’s fault or an unforeseeable event by a person outside the contract.
For any dispute arising from the breach of the conditions of purchase and sale, the two parties expressly submit to the courts and tribunals of Almansa, except as provided in the consumer regulations, waiving their own if this were any other jurisdiction.
BODEGAS CELAYA S.A. is not responsible for the consequences that may result from the inappropriate use of the products sold on its website.
Finally, we would like to inform you that the European Commission provides a platform for online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: This platform is available at the following link: http://ec.europa.eu/consumers/odr/ “.